Privacy Notice | Ninja Mobile

Last Modified: December 15, 2023

Welcome to Ninja Mobile! Our privacy policy explains what information we collect when you visit or use our Services, as well as how we may use or share it.

When we say "Ninja Mobile," we mean any games, websites, apps, entertainment content, and services linked to this policy, regardless of how you access, use, or engage with them, including through mobile devices or offline, such as by phone. Your use of Ninja Mobile is also subject to the Terms of Service. Please read this policy in full to ensure you understand it. You should also carefully read and make sure you understand and agree to the Terms of Service before using Ninja Mobile.

I. DATA WE COLLECT

Summary: We collect data in three main ways:

You provide some data directly (e.g., when registering an account).
We automatically record some data (including with 'cookie' technologies).
We receive some data from third parties (e.g., social media companies).

The specific types of data we collect generally depend on how you interact with us, for example, based on which Ninja Mobile you use and how you use it.

A. Data You Provide

Summary: We collect data you choose to provide us. You're not obliged to share information when we ask, but if you refuse, you may not be able to access certain Ninja Mobile or take advantage of all their features.

We collect data you provide in the Ninja Mobile Services, including:

Your email address, date of birth, in-game name (e.g., Ninja ID), and similar contact details (e.g., when you register an account);
Your username, password, and other details that help us secure and provide access to the Ninja Mobile Services (like when you log into our games or websites);
Your name, billing address, phone number, payment method, and other details to assist with your purchases (such as when you buy Tokens or make purchases in our Merchandise Store);
Your support-related data, including the nature of your issue and your account or order data (e.g., when you request our help by submitting a ticket to Player Support);
Your preferences, interests, and general demographic data (such as your hobbies, favorite games, or other information you share, e.g., when you respond to a survey);
Data related to contests or promotions (when entering, proving your eligibility, or claiming a prize if you win);
Your Ninja Mobile account data (like your preferred game settings, keybindings, friends list, and mastery and rune pages); and

The Ninja Mobile Services also offer social features like chat. When you use these features, the information you share may be seen or heard by others. We may collect and use the data you provide (including to enforce our Terms of Service, as described in Anti-Cheating and Fraud Prevention and Communications & Player Behavior below) and, in some cases, may also be collected or used by others without your knowledge (for example, if you're chatting with another player while they're livestreaming a game).

B. Data We Collect Automatically

Summary: We automatically collect some data about how you interact and navigate through the Services, as well as the device and software you use for this.

Some common examples include data about:

Your use of the Services (such as date and time stamps, clicks, scrolling, browsing time, navigation heatmaps, searches, reference/exit pages, and activities and interactions in our game clients, including chat logs);
Your computer or device (such as IP addresses, unique device IDs, processing features, manufacturer and model, language and other regional settings, geographic location, screen resolution, and similar settings);
Your connection to the Services, including details about the network and software you're using (such as browser type and version, operating system name and version, provider, and your preference settings); and
How the Services operate, including issues you may encounter (such as loading errors and response times).

We may use technologies like cookies, scripts, and our own servers to help us collect and store this data, including in log files.

C. Data We Collect from Third Parties

Summary: Sometimes, we obtain information from third parties to use alongside the data we collect. For example, if you link your Facebook account to your Ninja Mobile account, Meta may share information with us according to Facebook's privacy policy and your privacy settings on Facebook. Meta also shares information with us about your use of our official Ninja Mobile games and specific game fan pages on Facebook. We also collect, for instance, advertising and analytics information from third parties to support our marketing initiatives, enhance the Ninja Mobile Services, and better manage our advertising campaigns.

We may collect data through third parties to complement the information you provide and the data we automatically collect for our legitimate purposes. For example:

We obtain information from third parties if you use their services in connection with the Ninja Mobile Services (e.g., linking your Facebook account to the Ninja Mobile Services through the Add Friends feature). Your privacy settings on the third-party service control what information they can share with us—this information may include your name, profile picture, gender, age range, username, language, country, your friends, and other information you made available on the platform. Make sure you're comfortable with what they can share by reviewing the policies provided and, if applicable, adjusting your privacy settings directly on their service.
We gather advertising and analytics information from third parties to reinforce our marketing initiatives, enhance the Ninja Mobile Services, and better manage our advertising campaigns (e.g., displaying more personalized ads and measuring their effectiveness).
We collect information from third parties to help us identify where you are using the Ninja Mobile Services (e.g., your approximate location based on your IP address). This helps us, for example, process purchases (e.g., assessing tax obligations), prevent fraud or abuse of the Ninja Mobile Services (e.g., identifying suspicious transactions or activities), and personalize your visit (e.g., displaying the Ninja Mobile Services in your local language).
We also receive information from third-party platforms (such as Google Play or the Apple App Store) if you download the Ninja Mobile Services (such as the Ninja Mobile - Will of Fire app) on your mobile device. This may include, for example, technical details (like device ID codes) and the fact that you've downloaded one of our apps.
Meta provides us with data about your use of our fan pages on Facebook. To learn more about this.

D. Categories of Personal Information Collected and Disclosed

In summary, based on your use of the Ninja Mobile Services, the following categories of information may have been collected and disclosed for business purposes in the last 12 months:

● Identifiers, including name, in-game name, username, email address, billing address, phone number, IP addresses, unique device ID, and online identifiers;

● Characteristics protected by state or federal laws, including date of birth, gender, and health information related to accessibility;

● Commercial information, including interaction with the Ninja Mobile Services, customer support information, purchase history, payment methods, and other payment information;

● Internet or other electronic network activity information, including the use of the Ninja Mobile Services (such as timestamps, clicks, scrolling, browsing time, navigation heatmaps, searches, reference/exit pages, and activity and interactions in our game clients, including chat logs), computer or device (such as IP addresses, unique device ID, processing capabilities, manufacturer and model, language settings and other regional settings, screen resolution, and similar settings), connection to the Ninja Mobile Services (browser type and version, operating system name and version, provider, and preference settings), how the Ninja Mobile Services perform (loading errors and response times), third-party platform and usage data, and advertising and analytics information;

● Geographical location, including country, and a general location derived from the IP address;

● Audio, electronic, visual, thermal, olfactory, or similar information, including text and audio chat, recorded gameplay mechanics, and related information (sequence of actions and in-game actions);

III. HOW WE USE AND SHARE DATA

Summary: We use and share your data in accordance with the legal bases outlined below to help us provide, operate, improve, understand, customize, support, and market the Ninja Mobile.

A. Legal Bases

Summary: We use and share your data (i) to provide the services according to the Terms of Service, (ii) with your consent, (iii) in our legitimate interests or those of others (such as security, protection, and providing a personalized service), and (iv) for other legal reasons.

B. Data Usage

Summary: We use the data we collect (individually and in conjunction with other information collected under this policy) to help operate our business, provide and improve our products and services, communicate with you, and display ads effectively. The specific ways we use your information generally depend on how you choose to use the Ninja Mobile Services.

C. Data Sharing

Summary: We do not share your contact data (such as your email or home address) with third parties independently without your knowledge, except as described in this policy (for example, for compliance with the Terms of Service, to protect the Ninja Mobile Services, or if required by law or to respond to legal proceedings). We do not sell your information to independent third parties. We also do not share your information with independent third parties for cross-behavioral advertising.

D. Communications & Player Behavior

We empower our players to help ensure compliance with our policies (e.g., acceptable use and behavior policies that we regularly publish on our websites, apps, and games) related to certain in-game behaviors. For example, players can report each other and provide information about their activities and actions in the game to help us determine if the reported behavior constitutes a violation of the rules and procedures that apply to player conduct, as well as any resulting consequences (such as temporary or permanent suspensions or chat restrictions).

We also record, store, and reserve the right (but are not obligated) to monitor voice and text chats, and similar details about optional interactions for a period we deem appropriate to help us, among other things, address disruptive behaviors, improve services, enforce our rules and policies, and the Terms of Service, and promote a more positive community for our players. We engage in these activities to manage our contractual relationship with you, fulfill a legal obligation (e.g., keeping the Ninja Mobile secure), and/or because we have a legitimate interest (e.g., understanding how the Ninja Mobile are used, keeping them safe, and improving them).

We use manual tools and techniques (e.g., allowing you to report such behavior through Player Support tickets) and automated tools (such as machine learning, transcription, and analysis) to support these efforts.

To allow us to monitor compliance with our policies, we have developed models of inappropriate behavior patterns (e.g., abuse, hate speech, cheating, threats, insults, and/or offensive names) that we consider indicative of prohibited behavior. We do this based on an analysis of actual behaviors in the Ninja Mobile. We classify these inappropriate behavior patterns based on their severity, with different consequences (e.g., temporary or permanent account restrictions, communication restrictions, content removal, or limited access to game content) for players based on the severity of their conduct. If another player complains about your behavior, our automated tools use these inappropriate behavior patterns and a rating system to compare your behavior over time with these patterns, and if you engage in inappropriate behavior, make a decision about the consequences of your behavior for you. This helps us primarily enforce our rules and policies, protect the Ninja Mobile, detect and prevent unauthorized activities, and maintain the competitive integrity of our games.

Our complaint procedure may allow you to appeal a decision. In that case, we may provide information that illustrates our rationale and factors that contributed to our decision, as well as some tips on how to avoid repeating this behavior in the future. If you still want to appeal, you can request one of our agents to review your case and reach a final manual decision on the correct outcome, based on the available evidence.

Be kind to other players, observe our policies regarding player behavior (including our Terms of Service), and be careful how you communicate with others!

E. Anti-Cheating and Fraud Prevention

We always seek to offer players a fair, fun, and competitive gaming experience on the Ninja Mobile Services. Our Terms of Service strictly prohibit the use of unauthorized third-party programs that interact with the Ninja Mobile, including mods, hacks, cheats, scripts, bots, trainers, and automation programs. When you create or use a Ninja Mobile account, purchase things from us, play our games, or interact with the Ninja Mobile, we eventually use anti-fraud and cheat prevention technologies (such as anti-cheat software that can run in the background of your device) that can make automated decisions (such as temporary or permanent account suspensions, communication restrictions, content removal, or limited access to game content) based on the data we collect from you or about you (see Data We Collect). We engage in these activities to manage our contractual relationship with you, fulfill a legal obligation (e.g., keeping the Ninja Mobile secure), and/or because we have a legitimate interest (e.g., understanding how the Ninja Mobile are used, keeping them protected, and improving them).

To allow us to monitor compliance with our anti-cheating and fraud prevention policies, we have developed models of inappropriate behavior patterns (e.g., cheating, fraud), which we consider indicative of prohibited behaviors. We do this based on an analysis of actual behaviors in the Ninja Mobile services. We classify these inappropriate behavior patterns based on their severity, with different consequences (e.g., temporary or permanent account restrictions, communication restrictions, content removal, or limited access to game content) for players based on the severity of their conduct. Our automated tools use these inappropriate behavior patterns and a rating system to compare your behavior over time with these patterns and, if you engage in inappropriate behavior, make a decision about the consequences of your behavior for you. This helps us primarily enforce our rules and policies, protect the Ninja Mobile, detect and prevent unauthorized activities, as well as maintain the competitive integrity of our games.

Our complaint procedure may allow you to appeal a decision. In that case, you can request one of our agents to review your case and reach a final manual decision on the correct outcome, based on the available evidence.

IV. THIRD-PARTY WEBSITES AND SERVICES

Summary: We allow interactions with third parties to enhance your experience, but our policy does not apply to entities we do not control or instruct, nor are part of our economic group. We cannot guarantee that independent third parties follow the same practices as us, so please read their policies and terms before sharing information with them.

There are several ways to share information with third-party websites or services related to your visit, including:

External Links: If you click on links to external websites or services operated by third parties, they may collect, use, and share your data according to their own policies (not ours). Including a link to or from third-party services does not imply that we endorse their practices.
Account Integrations: The Ninja Mobile Services use interfaces that allow you to interact with third-party websites, apps, or similar services during your visit, including in your Ninja Mobile account or an account you have created with those third parties. For example, we partner with social media companies to provide features that facilitate sharing and social connections (such as the Facebook "Like" button and other widgets). These features may collect information about your interactions with them and the Ninja Mobile Services and may use technologies like cookies to function properly. How third-party companies, such as Meta, process and control your personal data collected directly from you is governed by their own privacy policies.
Cookies & Related Technologies: The Ninja Mobile Services contain cookies, web beacons, and other common technologies that help us collect and analyze information related to your visit. Third parties (such as analytics providers or advertising networks) may set and read their own tracking technologies on the Ninja Mobile Services. If they do, they are responsible for using these tools as described in their respective privacy policies.
Our Facebook Fan Pages: The Ninja Mobile has official fan pages on Facebook, including official Ninja Mobile pages and specific fan pages for games. Meta collects data from these pages according to its privacy policy and provides statistics and insights to the Ninja Mobile to help us understand the types of actions people take on our fan pages. Learn more about this in the Facebook Fan Pages section.

Remember to contact third parties directly (and not the Ninja Mobile) if you have any questions or concerns about their practices.

VII. SECURITY

Summary: We are committed to protecting player information and fulfilling our obligations under applicable data protection laws, but we cannot absolutely guarantee the security of all data we collect from you. By choosing to share information with us (or anyone else online), you acknowledge this risk.

We make efforts to protect the security of personal information, such as using passwords and employing technologies like encryption and hashing, control procedures, and firewalls, among other security mechanisms to protect some of the information we collect.

However, please note that no server, communication network, or data transmission over the Internet is 100% secure. The Ninja Mobile Services are no exception. We cannot guarantee the security of any information transmitted through the Ninja Mobile Services and do not warrant our ability to prevent losses or misuse.

We advise users, at the time of registration, to create a password that includes letters and numbers and not to disclose it to anyone to protect their personal account on the Ninja Mobile. Any access from the user's account is entirely and exclusively their responsibility, even if proven to be carried out by other individuals than the registered user.

It's up to you whether you want to share information with us or not; if you do, you acknowledge that you are doing so at your own risk.

VIII. UPDATES AND REVISIONS

Summary: We will modify this policy over time to keep you better informed about how we handle player data.

Periodically, we will update our privacy policy to reflect changes in technology, the law, our business operations, or for any other reason we deem necessary or appropriate. When we make changes, we will update the "Last Modified" date at the top of the policy and post it on the Ninja Mobile Services. If we make significant changes to the policy or the ways we process player data, we will also provide additional notice (e.g., prominently posting a notice of the changes on the Ninja Mobile Services before they take effect or sending a notification directly to you).

We recommend that you revisit this policy periodically to check for changes since your last visit. This will help ensure that you better understand your relationship with Ninja Mobile Games, including how we process your information.

IX. CONTACT US

For requests or questions related to the game (e.g., issues accessing your account, billing issues, skin or content availability, reporting bugs or similar technical issues, discussing a ban, deleting an account, reporting a player, etc.), please contact our Player Support team (within the Service used).

If you have any questions or concerns about this policy or our privacy practices, please email them to our Data Protection Officer at ninjamobile.help@gmail.com.

Change of Privacy and Service Use Policies

Ninja Mobile reserves the right to change any terms and usage policies on this site at any time without prior notice to its users. In case of any comments, questions, or concerns from users about this or any other term on this site, these should be sent to us at the following email address: ninjamobile.help@gmail.com.

By continuing to access Ninja Mobile, you expressly agree to all notices and conditions of use cited on the site, as well as all the above-mentioned terms, affirming that you meet the requirements established by law regarding the content and use of this site.

Privacy Policy